Gala Casino

1. Introduction
2. Parties
3. Opening an account
4. Account verification
5. Username, password & customer information
6. Deposits, withdrawals and money laundering
7. Freezing and closing an account
8. Dormant accounts
9. Security
10. Promotional offers
11. Normal "working" hours
12. Placing your bets
13. Valid bets and wagers
14. Breach of terms
15. Errors or omissions
16. Odds comparison sites
17. Complaints and disputes
18. Fraud
19. Collusion
20. Unfair advantage programs
21. Self-exclusion
22. IT failure
23. Alteration of the website
24. Third party software
25. Events outside our control
26. Warranties
27. Liability
28. Intellectual property
29. Governing law and jurisdiction
30. Waiver
31. Severability
32. Additional terms

1. INTRODUCTION (back to top)

1.1 Please ensure that You read and understand these terms prior to registering with us. We recommend that You print out the terms and store them safely along with all Your confirmation e-mails, handwritten correspondence, transaction data, product rules and payment methods relevant to Your use of our products and services.
1.2 A term and condition (referred to as "term") is a component of the contract between "You"  (the customer) and "us" (the applicable Gala Coral Group entity, as specified in section 2 "Parties"). It creates the legal background for the relationship between the parties and can be applied generically across all the products, used via whatever mechanism offered.
1.3 To complement the more generic terms there are product specific rules ("rules"), which govern the particular event, market and/or product upon which You are placing a bet. The terms thereby underpin the contractual relationship with the rules providing the product specific detail.

• Click here to read Poker Specific Rules
• Click here to read General Promotional Terms

1.4 By using our products and services You acknowledge there is a risk of losing money and You accept full responsibility for such losses.
1.5 By entering any details into, and/ or using any products on our websites, or by opening an account with the relevant Gala Coral company You agree that:

• You have understood and accepted these terms and our Privacy Policy;
• You are bound by the content as specified in these terms and our Privacy Policy;
• You have the mental capacity to take responsibility for Your own actions and can enter into a contract with us, which is enforceable by law;
• You are bound by the applicable rules relating to the games or products You are playing; and
• You are responsible for complying with Your applicable local or national laws and will not access our website from a country where we have restricted access for commercial or legal reasons.

1.6 These terms will always take precedence where there are considered to be inconsistencies between the terms and any of the content contained within the rules, the help section, the Privacy Policy or any other document referred to within the following sections.
1.7 These terms make reference to specific betting and gaming terminology. If You are unsure about the meaning of any betting or gaming terminology You should contact Customer Services and should not place a bet or game on any event until You are confident that You fully understand the relevant betting or gaming terminology.
We do not accept any responsibility, and are not liable to You, if You bet or game using our products or services but are unsure of the meaning of any betting or gaming terminology.
1.8 Following Your initial acceptance, we will try and ensure that You are notified of any subsequent material updates to the terms. However, from time to time You should check the terms for any updates as Your continued use of our websites, products and services will be regarded as acceptance of the latest version of the terms and Privacy Policy.
Where we intend to make significant changes we will notify You using one of the following methods:

• post; and/or
• e-mail (to the e-mail address You have currently supplied us with); and/or
• a notice on the website; and/or
• a notice in the Racing Post; and/or
• any other appropriate method.

1.9 If You do not accept any changes that have been made to the terms You should stop using our products and services. Any bets or wagers received, but not settled prior to the introduction of the updated terms, will be subject to the version of the terms applicable at the time Your bet or wager was received.

These terms are effective from April 2012 and supersede all previous versions.

2. PARTIES (back to top)

2.1 References in the terms to "the Company", "we" or to "us" will relate to the Gala Coral company and the product it is responsible for – see table below. You should be aware that each product will be subject to specific rules and not all products will be available on all of our websites.

The websites comprise the following:

• www.galacasino.com

Products And Services	Gala Coral operating Company
Poker Games (including Virtual Sports) Casino (Including Live Casino)	Gala Interactive (Gibraltar) Limited Contact address: Regal House, Suite 3B, 3rd Floor, Queensway, Gibraltar Registered Address: 57/63 Line Wall Road, 199, Gibraltar Company number: 103622

2.2 Gala Interactive (Gibraltar) Limited is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under Gibraltar's Gambling Act 2005. Poker, Games and Casino products are therefore licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner.
2.3 The odds and terms, which comprise a majority of the websites, are translated into a number of languages for use by citizens of the relevant countries and other countries who speak those languages. In the event of any conflict between a translated site and an English language site, the English translation will prevail.

3. OPENING AN ACCOUNT (back to top)

3.1 In order to place a bet or play a game via the websites, You will need to open an account with GalaCasino.com. As part of opening Your account You will be required to provide personal details such as Your name, date of birth, address, telephone number and e-mail address.
3.2 Customers are only permitted to have one account for the websites and the personal details supplied for this account will be confirmed through our verification process.

We may take the decision to close account/s, make void all activity on duplicate account/s and/or reclaim any illegitimately paid bonuses or payouts where the following has occurred:

• our verification process identifies additional accounts opened by You;
• our service to You has previously been permanently terminated; or
• Your activity and gameplay attempts to bypass our system controls on bonus qualification or stake limits.

Deliberate attempts to falsify account details may lead to the closure of ALL related accounts.
3.3  In accordance with our Responsible Gambling policy and the procedures detailed within this document, You are able to set a deposit limit when You first deposit and at any time after that first deposit. Any changes to such limits will only apply to the account against which the limits have been set. Separate limits will need to be set on any other accounts You may hold with the Gala Coral Group.
3.4 We will take all reasonable measures to ensure Your deposit limit is observed. However, we will not be liable to You if You circumvent our procedures and top Your account up with funds exceeding Your limit.

4 ACCOUNT VERIFICATION (back to top)

4.1 As part of the registration verification process we may make use of credit reference agencies to confirm Your identity and card details. This process will involve checking the disclosed details against certain (public or private) databases.
4.2 By entering into this process You agree that we may use, record and disclose such personal information and this data may be recorded by us or them. For Your protection, any telephone calls to our Customer Service Centre may be recorded and monitored (see privacy policy).
4.3 As a condition of opening an account You confirm and we are entitled to verify that:

• You are over 18 years of age;

• You are reminded that it may be an offence for You to participate in gambling if You are under 18 years of age or the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You;

• You have provided Your name;
• You are resident at Your stated address; and
• You are not party to a current self-exclusion agreement with us.

As part of this process there may be requests for supporting ID which You will be advised of at the time.
4.4 If the verification process has not been completed satisfactorily within 72 hours of you depositing funds, or of funds from any other source being credited to your account, we may:

• freeze Your account; and/or
• prevent You from placing any further bets until these verification checks are completed satisfactorily.

4.5 If, upon completion of the KYC (Know Your Customer) verification, we are unable to verify Your details or You are ultimately shown to be underage or unable and/or unwilling to provide proof of Your residential address, or other information required to verify Your identity, we will within a reasonable time:

• return any residual balance, up to the value of Your initial deposits, at the time of the unsuccessful verification  however;
• any excess winnings will not be credited.

 4.6 We may decide to carry out further verification checks or request extra documents to confirm Your identity, age and address at any time. This is to satisfy our licence obligations, routine security checks and to safeguard the integrity of Your account.

5. USERNAME, PASSWORD, & CUSTOMER INFORMATION (back to top)

5.1 It is important for You to be aware of the following username and password information:

• the username and password You choose to enable access must be kept secure and personal;
• if You think Your password may be known by someone else You can change it, at any time, by clicking My Account and My Details when logged in;
• lost or forgotten passwords can be reset via the website or customer services, at any time, upon successful verification of supplementary account details that You will be asked to supply.

5.2 Be careful when choosing security details that may be known by family members, particularly children or anyone under 18. Any third party, including anyone under 18, must not be permitted to use Your account and cannot accept any winnings on Your behalf. Contact us to enquire about filtering software (Responsible Gaming) that will be compatible with the company's websites.
5.3 We will not be liable if You disclose Your username, password, or account number to another party. If a third party becomes aware of Your username, password or account number, then bets or wagers placed by third parties will be considered valid. You should contact us in any circumstances where You believe Your account has been compromised.
5.4 It is Your sole responsibility to ensure that the information supplied to us is at all times both accurate and current, and to advise us of any changes at the earliest opportunity. Failure to do so may cause Your account to be suspended, if any routine verification checks raise a difference that we have not been made aware of.

6. DEPOSITS, WITHDRAWALS AND MONEY LAUNDERING (back to top)

6.1 Our HELP section details the payment options, and any associated charges, currently offered when You make a deposit or withdrawal from an account.
6.2 You must ensure that You use a payment method which belongs to You and is registered in Your name. Only one payment method can be used on an account at any given time. Where more than one payment method has been used we reserve the right to ensure that payouts are made in accordance with rules designed to minimise fraud. This can include partial payments to previously used deposit types, where applicable.
6.3 No withdrawal will be processed until we have satisfactorily completed the verification process, as per section 4 of these terms.
6.4 Where deposits and withdrawals exceed agreed limits, and in accordance with regulatory and statutory Anti-Money Laundering guidelines, it may be necessary to carry out further customer verification to meet our Licence obligations.
6.5 Provided payments have been confirmed and You have successfully completed our verification processes, funds can be withdrawn from Your account at any time. When moving between the products on our websites, please be aware that You are accepting any specific rules and terms relating to the betting or gaming product You are using.
6.6 If required, it will remain Your responsibility to report any winnings and losses to Your local law or tax or other authorities. We will not be liable to these authorities for any of Your personal taxes.
6.7 Deposits made by bank transfer, debit or credit cards will not be charged by us, although Your payment provider may make a charge. However, You should be aware that some credit card companies regard betting transactions as "cash" and may attach a fixed and/or interest charge from the date of payment. Withdrawals to UK debit cards, credit cards and via bank transfer to UK bank accounts will also not be charged.
6.8 Bank charges will apply to the transfer of deposits and withdrawals to international bank accounts. Payment of these charges will be Your responsibility and may vary according to the amount of money transferred.
6.9 If the level of deposits and withdrawals does not correspond to a sufficient volume of play, we may decide to pass on associated charges to You.  You are responsible for paying any associated charges to us, either on demand or where there are sufficient funds in Your account by debiting these charges from Your account.
6.10 If Your gameplay leads us to believe that You have been abusing exchange rate fluctuations, we may decide to charge commission on such transactions. Our currency exchange rates will reflect the daily rates published in the Financial Times.
6.11 We reserve the right to suspend and close any account which is not being used for the purpose of play on our products. The reasons for this include but are not limited to exchange rate abuse and deposits without corresponding play, as specified in 6.9 and 6.10.
6.12 You may only bet up to the amount deposited in Your account.
6.13 Funds held in Your account will not entitle You to interest which we are permitted to retain. We do not hold Your funds separately from our corporate funds and they are not subject to any specific trust arrangement. Client funds are held directly by Gala Interactive (Gibraltar) Ltd which is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner.

7. FREEZING AND CLOSING AN ACCOUNT (back to top)

7.1 There may be circumstances where we are required to freeze the monies in Your account which will prevent You from using the products on the website, and at the same time, supply relevant customer details to the applicable authority, regulator, external party etc. These actions will be taken where we have reason to believe that Your account may be used for, including but not limited to, the following activities (see also section 3.2):

• fraud or attempt to defraud;
• money laundering, including where this is linked to terrorist funding;
• jeopardising the integrity of the sports or events on which we offer betting markets;

• involvement in collusion, match rigging or cheating of any kind;
• we have reason to believe You are under 18 years old;
• You are in a jurisdiction (or citizen of a jurisdiction) that makes the provision of our products or services to You or Your use of them illegal;
• You are trying to use our products or services from any other territory where we do not accept custom;
• Bonus or promotional abuse.

If our investigations are ongoing and unresolved issues remain then we will continue to freeze Your account, or we may take the decision to close it.
7.2 We have the right to close Your account at any time for any reason.
7.3 You can close Your account at any time, so long as monies are not owed to us. If You want to close Your account You should inform us either in writing, via e-mail, fax or letter, using the details found in our Contact Us section. Should You wish to resume online gaming with us, You will be required to reactivate the existing account, as You cannot open a new account.
7.4 Once we receive confirmation that You wish to close Your account, if requested, You shall be sent the value of the balance currently in Your account by a method of payment determined by us. If at the time of requesting account closure there are still outstanding bets, where the result is not yet known, then if the bet/s subsequently wins the corresponding sums shall be sent, upon request, once the event has been settled.
7.5 You agree not to make any chargebacks, reversals or cancel any deposits into Your account. However, if these events take place You agree to refund and compensate us for such unpaid deposits, including any expenses incurred by us in the process of collecting Your deposit. It is agreed by You that charging back any valid deposited funds will be considered a breach of this Agreement and permit us to close Your account and terminate our relationship.

8. DORMANT ACCOUNTS (back to top)

8.1 For standard (deposit/debit) accounts, if Your account has not been used to place a bet for 400 days Your account will be deemed dormant and subject to Dormancy Fees.
8.2 When an account becomes dormant, we will charge a Dormancy Fee of 5% of the account balance on the day the account is considered dormant, or an amount of £2 (or currency equivalent), whichever is greater. The Dormancy Fee will be charged on the day the account is considered dormant, and the first day of each calendar month thereafter.
8.3 The Dormancy Fee will continue to be deducted until either the account balance has been reduced to zero, or Your account is reactivated by You placing a bet.
8.4 We will endeavour to make every effort to contact You, using the most recent details that we have been provided by You, with regards to Your account balance before Your account becomes dormant.
8.5 If Dormancy Fees have been charged to Your account, You may, in certain circumstances, be able to reclaim these by contacting our Customer Service team.
8.6 When activity resumes on an account which has been inactive for a period we may perform additional security checks to ensure access is legitimate and to safeguard the integrity of Your account. This may result in a request for additional information and/or the temporary suspension of Your account while the checks are carried out, especially if any of Your personal details, payment details or contact information have become out-of-date.

9. SECURITY (back to top)

9.1 We use secure technology to protect the information You submit to the website. We are endorsed by BT Trustwise and VeriSign. Read our full Privacy Policy.

10. PROMOTIONAL OFFERS (back to top)

10.1 From time to time we offer new and/or existing customers various promotional offers.
10.2 The terms of these promotional offers will be clearly stated for each individual promotion. It is Your responsibility to ensure that these terms are fulfilled in order to qualify for the respective bonus, credit or prize and also to facilitate any subsequent withdrawal. These promotional terms are to be read in conjunction with these terms.
10.3 If there is any ambiguity between these Terms and the promotion's specific Terms, then these terms will prevail.
10.4 Promotional offers are restricted to one per customer, unless otherwise stated in the terms.

11. NORMAL "WORKING" HOURS (back to top)

11.1 Our trading department's standard working hours are:

• Monday to Saturday - 9.00am to 11.00pm (UK Time) and
• Sunday - 10.00am to 10.00pm (UK Time)

11.2 Bet acceptance criteria, outside of these stated hours, will be dictated by the value of the bet and the type of sport, event, selection and/or our betting liability.
11.3 We will aim to ensure that the website is available 24/7, although we will not be liable if the site is unavailable outside of the stated working hours. Please refer to our Liability section (section 27) for more detail.

12. PLACING YOUR BETS (back to top)

12.1 Your ability to place a bet is limited by the amount of money available in Your account. At the time Your bet is placed and accepted, the corresponding stake value is deducted from Your available account balance.
12.2 When betting online You must check that the bet instructions are correct before submitting for confirmation. However, with any submission we reserve the right to:

• refuse a bet;
• accept only part of a bet; or
• propose a different stake size or price for the selected bet.

12.3 When placing and accepting a bet via the telephone You must:

•  confirm the bet details are correct;

• it is important that any inaccuracies are highlighted at this stage, as the bet will not be changed once the telephonist has verbally confirmed the details at the end of the call;

• prior to terminating the call, You should ensure the telephonist has confirmed that the bet has been accepted and the funds are available;

• if the call is terminated prior to verbal confirmation then it is Your responsibility to call back and restate the bet details. If this follow up call is not received then the bet will remain as quoted by You prior to the call termination, providing there are sufficient funds available and subject to Your instructions being acceptable to us;

12.4 We recommend that You retain a copy of any transaction records, merchant policies and/or our terms. If at any time there is disagreement regarding the bet details then we will refer to our records of the transaction and base our subsequent decision on this information.

13. VALID BETS AND WAGERS (back to top)

13.1 Subject to the exceptions below, a bet or wager is only considered valid following the generation of a transaction identification number (TIN), and the deduction of the relevant stake:

• with Tote Pool betting a TIN is generated when the bet is submitted to the Tote Pool but acceptance is only confirmed once the bet status has changed from "pending" to "running" in Your List of Bets. However if a Tote Pool bet has been placed via our telebetting service, then acceptance is at the point that the operator has verbally confirmed the bet details and then placed the bet in the Tote Pool. Any Tote Pool bet that has not been officially transmitted into the Tote Pool, during this process, will be deemed void.

13.2 By accepting our terms and Privacy Policy You are acknowledge that the following conditions comprise part of our bet acceptance terms:

• bet placement is not prohibited by any term of Your employment contract or any Sport's Governing Body rule which applies to You; and
• You are not aware of any circumstances which would make the placing of the bet a breach of a betting rule being applied by a sport's governing body.

If any bet placed by You is found to be false and in contravention of this term, we will have the right to withhold any and all winnings, and Your stake will be forfeited win or lose. Your data will also be passed to the relevant sports' governing body, regulator and/or to the Gambling Commission as required by our licence conditions.

14. BREACH OF TERMS (back to top)

14.1  We may decide to refuse a bet or any part of the bet offered to us, void any accepted bets and withhold settlement, if we believe You are in breach of any of the terms of our Agreement including but not limited to where we are of the belief that:

• You are under 18 years of age;
• You are involved in fraud, money laundering, collusion, match rigging or cheating of any kind;
• You are trying to use our products or services from a restricted territory;
• You are placing bets or wagers that are in contravention of the laws in Your country or place of residence; and/or
• the placing of  a bet may put at risk the integrity of the relevant sport's governing body.

 14.2 In addition, any such breach will be regarded as a material breach and entitle us to terminate our Agreement with You immediately. As a result of Your actions we may use monies in Your account  to settle any liabilities we may incur.

15. ERRORS OR OMISSIONS (back to top)

15.1 Gambling is a dynamic, fast moving activity which can lead to the occasional mistake being made. For examples of some "obvious errors", see below:

• a bet is accepted at a price or market condition which is significantly different from those available in the market at the time the bet was placed;
• in the context of normal betting business, and the probability of the event occurring, a bet is accepted at a price which is obviously incorrect;
• Where winnings are so obviously incorrect or materially different to those available in the market that this is a clear error or omission eg: Full House Win= £2500 and One Line Win= £6000.
• bets have continued to be accepted on a market which should have been suspended, or the market has already closed, which are sometimes referred to as "late bets"; and/or
• Odds have been misquoted as a result of market information being set up incorrectly or due to computer malfunction.

15.2 We will always aim to ensure accuracy but cannot accept responsibility for any obvious errors or omissions in relation to the announcing, publishing or marking of prices, the late closing of markets, place terms, handicaps and/or runners. Where these circumstances have arisen:

• we will not pay winnings any higher than those prices available in the general market;
• we will either settle the bet at the correct price or on terms available with us at the time the bet was struck;
• if You are able to confirm the best price or terms available at the following bookmakers – Ladbrokes, William Hill, Totesport or BetFred - we may decide to settle the bet in accordance with these terms, if supporting information can be supplied.

If such circumstances arise we can either  deduct any winnings paid out to You from Your account or if no such funds are available You shall re-imburse this amount to us on demand.
15.3 If any sum is incorrectly credited to Your account or incorrect stakes are deducted You are obliged to notify us.  We are  permitted to reverse such credits and/or recover such sums from You, with interest, if withdrawn. If You use the sums improperly credited to place bets, or where stakes have not been deducted, we can void all such bets and reverse any winnings. If necessary, we are  permitted to off-set any subsequent amounts You deposit or win with us to make good this liability.

16. ODDS COMPARISON SITES (back to top)

16.1 When using odds comparison sites, You are responsible for ensuring that the bet details submitted for acceptance are as actually intended by You, as the bettor.
16.2 Where a bet is accepted, from such a site, as a result of an incorrect link or incorrectly displayed price, the bet will be settled in accordance with the event for which it was actually accepted (as identified in Your List Of Bets). This is unless it has been cancelled, by mutual consent, prior to the start of the event.

17. COMPLAINTS AND DISPUTES (back to top)

17.1 In this section any  "complaint " which refers to the general conduct of the licensed activities, other than the settlement of the transaction itself,  will remain categorised as a complaint through the internal complaints procedure. Ultimately it will be the Customer Management Director's response, where escalated, which represents the final stage of this procedure.
Where the "complaint" refers to the settlement of a betting transaction, it will become a dispute where:

• it is not resolved at the first stage of the complaints procedure and is escalated to the Customer Management Director;
• following the response from the Customer Management Director, the complainant remains dissatisfied and subsequently refers the matter to the applicable external body for adjudication.

17.2 During this process all telephone and e-mail communications with You and any other person may be recorded. If the contents of these communications are disputed, then we will consult these records and these will be key in our decision making process, unless additional evidence is presented.
17.3 During the resolution process You must agree not to reveal the existence or detail of any complaints or disputes to any third party, which could include discussions in chat rooms or equivalent forums. If confidentiality is broken, then so are the terms applying to this process and as a result the resolution process will be put on hold. In these circumstances we will also have the ability to freeze and potentially close Your account.

17.4 Complaints Procedure

The complaints procedure is as follows:

• You  should initially contact Customer Services and an advisor will investigate the enquiry and respond to it. The advisor will log the call/message and make notes on their response;
• should Your  enquiry not be resolved at this stage, the matter should be referred by You, in writing, to Your nominated  Customer Services representative. At this point it will be recorded as a complaint;
• the nominated Customer Services representative will review Your  complaint and communicate their decision to You. If You  remain dissatisfied You may escalate the matter to the Customer Management Director, at which time it will be recorded as a dispute if it relates to a betting transaction.

17.5 Complaints and Disputes Resolution Policy
The complaints and disputes resolution policy is as follows:

• upon receipt of an escalated complaint, the Customer Management Director will obtain a report from the nominated Customer Services representative, carry out any further necessary investigation and respond to You;
• the Customer Management Director's response represents the final stage of the internal complaints and disputes procedure;
• however, if You are still dissatisfied, You may escalate the matter externally as follows:

• if it's a sportsbook issue, relating to the settlement of a betting transaction, You may refer the matter to the Independent Betting Adjudication Service (IBAS);
• if it relates to any other product or service, You may refer it to the Gibraltar Gambling Commissioner.

17.6 Following on from section 17.5, this section now provides a more detailed description, by product, of the independent adjudicator and regulatory bodies that take responsibility for escalated complaints and disputes.

• Sportsbook or Lotto – The Independent Betting Adjudication Service (IBAS) acts as an impartial adjudicator on disputes that arise between betting / gambling operators and their customers, after they have been through the operator's own internal dispute procedures and if deadlock exists;

• the IBAS panel of betting experts apply their specialist knowledge to the facts and will adjudicate by reference to these terms but do not rule on complex legal issues. As well as offering effective dispute resolution procedures, IBAS also check that we have complied with the standards set by the Gambling Commission and with the IBAS terms and conditions of registration. IBAS can be contacted at www.ibas-uk.com or via telephone on +44 (0)207 347 5883 or via post at IBAS, PO Box 62639, London EC3P 3AS;
• You may refer a dispute to IBAS at any time following the conclusion of our review of the dispute, so long as this is within six months of the date when the dispute arose.

• All other products  - the Gibraltar Gambling Commissioner has a documented complaints procedure, overseen by the Gambling Commissioner, which requires the complainant to complete a Complaint Resolution Request Form. However the Commissioner stresses that other than in exceptional circumstances, all complaints should first be directed towards ourselves to deal with.

18. FRAUD (back to top)

18.1 We will take the strongest criminal and contractual measures against You if You are found to be involved in fraud. If You are alleged or suspected of fraud we will deny payment to You and notify the appropriate authorities, for example SOCA.
18.2 You will be liable to pay us, on demand, all costs, charges or losses experienced by us, as a result of any fraudulent activity by You. This will include any direct, indirect or consequential losses, any loss of profit and loss of reputation, arising directly or indirectly from Your fraud, dishonesty or criminal act.

19. COLLUSION (back to top)

19.1. Collusion occurs when two or more customers attempt to gain an unfair advantage, over other customers, by sharing knowledge of games or other information.
19.2 You may be permanently banned from using our products and services, and Your  account may be terminated immediately if You attempt to collude, or actually collude with any other customer.
19.3 Where possible,  registered complaints will be investigated against customers suspected of collusion. If we are made aware of suspected collusive behaviour, during play, we may at our sole discretion decide to terminate suspected customers  access to the service and/or block their accounts. However under no circumstances will we be liable for any loss experienced by You as a result of the collusive or unlawful activity of any person using the service or software.
19.4 For the avoidance of doubt, collusion includes both hard or direct collusion and soft collusion, i.e. where a player acts differently against different opponents within the same game because of external influence.

20. UNFAIR ADVANTAGE PROGRAMS (back to top)

20.1 You  are not allowed to use any application, program or software, or any other advantage by external factors, to automatically play, including without limitation a robot, when using any of our products. Any such use will constitute a breach of these terms and without prejudice to any other right available to us we will:

• block Your  access to the service and/or the network;
• terminate Your  account and seize all the monies held in the account.

Read more about our specific poker related policy "Unfair Advantage Programs".
20.2 The software employed to both access and use the service contains certain features designed to detect the use of any application, program or software enabling automatic play on our websites. Use of such "bot" software programs goes against our terms as we regard it as putting other players at a disadvantage.

21. SELF-EXCLUSION (back to top)
 

21.1 We recognise that although for most gambling is fun, for others it can become a problem. As a result we provide a self-exclusion facility for those wanting to control their gambling. If You follow our link to our Responsible Gambling page You can review the assistance available and understand just how seriously we take this issue.

21.2 Our self- exclusion process enables You to self-exclude from Your account for a minimum period of six months and up to period of five years. During the chosen period You will no longer be able to access Your account and any outstanding balances will be returned to You. Returns from outstanding bets will be forwarded on request after the event has been settled.
Self-exclusion cannot be reversed or a new account opened during this period. Once the self-exclusion period has expired, Your account will remain in this status unless You contact us by telephone to reactivate it (no other method of contact is permitted for this purpose). Following this request a further 24-hour "cooling off" period must be observed before account reactivation takes place, during which time You may opt to remain self-excluded by calling us again if You so wish.

21.3 To initiate the self exclusion facility, you shall need to request a self exclusion form from our customer services team via email (responsiblegaming@galacoral.com), phone (0800 328 4272 or +44 (0) 1483 747097 for international customers) or live chat. The form will then be sent to your registered email address, or by fax or post if preferred. Simply complete the form fully, confirming the period of time that you wish the exclusion to apply and any other accounts you have with the Gala Coral Group online and then return the form.

We will action your request within approximately 48 hours upon receiving your completed Self-Exclusion Agreement Form and confirm to you by e-mail, on your external e-mail account, once we have put the exclusion in place. Self exclusion will be applied to all Gala Coral Group online accounts held by you including galacasino.com, galabingo.com, coral.co.uk and Coral Telebet.

21.4 During Your self exclusion period, we will take reasonable steps to ensure that You will no longer receive marketing materials. We will also employ reasonable automated checks to endeavour to ensure that You can no longer transact with Gala Coral Group websites or the telebetting service.

21.5 You agree that during Your period of self-exclusion, You will not attempt to try to circumvent the self-exclusion agreement by continuing to participate in gambling and betting services via Gala Coral's land based operations, Telebet service and/or online operations. In the event (or in circumstances which are beyond Gala Coral's reasonable control):

• You inadvertently receive marketing material and You continue gambling as a result; and/or
• You circumvent Your self-exclusion agreement by (including but not limited to): (i) continuing to gamble; or (ii) by opening and operating new accounts; and/ or (iii) our automated checks and/or  IT or software programmes fail to recognise any attempt by You to circumvent Your self-exclusion Gala Coral shall have no responsibility or liability to You or any third party, and is therefore under no obligation to return any deposits, winnings, or other funds in respect of such activity.  Any online accounts found to be in breach of a self-exclusion agreement will be closed as soon as they are discovered.

21.6 As part of this process we also recommend that You self-exclude from other Operators at Your earliest opportunity. Please also refer to our Responsible Gambling page (see link provided in 21.1), where You will find additional information and a support contact number for GamCare should You wish to use the free counselling service they provide.

22. IT FAILURE (back to top)

22.1 If the software or hardware serving the websites experiences unexpected system flaws, faults or errors we will make reasonable endeavours to resolve the problem within an acceptable time-frame.
22.2 If Your play has been interrupted for some reason, please refer to the following product specific policies:  Bingo Interrupted Gaming Policy, Poker Disconnection Policy, Casino and Games (Interrupted Gaming ) Policy.
22.3 We shall not be liable to You if:

• account settlement (or other elements of the services) issues arise as a result of systems' errors, communications' errors, bugs or viruses; or
• damage to Your computer equipment or software results in a loss of data by You.

We also reserve the right to void all affected games and take necessary action to correct such errors. However we are not required to provide any back up network and/or systems or similar services.
22.4 You agree that we shall not be responsible for any loss, including loss of winnings, resulting from the websites, or products, failure to operate correctly because of, but not limited to the following:

• any delay or interruption in operation or transmission;
• system failures, software error bugs, viruses or other faults (including errors or omissions in content);
• any loss or corruption of data or communication or lines failure;
• any person's misuse of the websites (including content of such websites); or
• any other factors beyond our control.

23. ALTERATION OF THE WEBSITE (back to top)

23.1 To ensure the continued provision of the websites, and dependent on our good judgement, we may at any time decide to carry out software maintenance or modify any product delivered via the websites.
23.2 As a result of maintenance requirements and/or a change to any of the products offered on it, we may restrict, from time to time, Your access to the websites (in whole or in part). We will try, although we cannot guarantee, to undertake these modifications or maintenance requirements during times which minimise the impact upon our players.

24. THIRD PARTY SOFTWARE (back to top)

24.1 To enable the use of certain third party products on our websites, for example download casino and download poker, the required software will need to be made available to You. We will licence, or sub-licence, this software to You depending on whether or not it is owned by a third party.
24.2 The download and terms of such software ("Third Party Software Agreement") will be made available to You at the time of download and must be accepted prior to using the software. The terms of such Third Party Software Agreements will be in addition to these terms. However if there is any inconsistency between these terms and any Third Party Software Agreement, these terms will prevail.

25. EVENTS OUTSIDE OUR CONTROL (back to top)

25.1 If events occur which are outside our reasonable control then we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms. If any such events should arise our obligations will be suspended for the duration of the applicable event. The time for performing these obligations will then be extended by a period equivalent to the duration of such event. We will use our reasonable endeavours to resume normal operations despite the occurrence of any such event.

26. WARRANTIES (back to top)

26.1 You acknowledge and agree that Your access to and use of the products offered via the websites, and use of the telebetting service, is at Your sole option, discretion and risk.
26.2 You further acknowledge that Your access to and use of the websites and products is permitted solely in strict accordance with these terms and that any winnings will only be paid if won in accordance with  our terms. We will not be liable to You for any attempts to use the telebetting service or the websites using methods not intended by us or if You are otherwise in breach of these terms.
26.3 We will try to operate the telebetting service and websites using reasonable skill and care and substantially as described in these terms. You acknowledge and accept that the products and services and the corresponding websites upon which they are available are provided "as is". No warranties or representations are therefore applicable to any subsequent faults and failings.
26.4 Any representation, warranty, condition or guarantee whether express or implied (including without limitation any implied warranty of satisfactory quality, fitness for purpose, completeness or accuracy, uninterrupted provision, or non-infringement or warranty that the websites and products and/or services available will be timely, secure or error free or that the websites or applicable servers are free of viruses, bugs or other malicious programs or that their use will meet Your requirements) are hereby excluded to the fullest extent permitted by law.

27. LIABILITY (back to top)

27.1 Other than our obligation to pay You winnings which have been genuinely won in accordance with our terms and subject always to our rules, our maximum liability to You arising out of or in connection with Your access to and use of the websites and the products and/or these terms whether for breach of contract, or tort (including negligence) or otherwise will be limited:

• in respect of a single transaction in relation to which the liability in question has arisen, to the amount of bets or stakes placed by You from Your account in respect of such transaction;
• in relation to any product in any period to the greater of:

• the amount of bets or stakes placed by You from Your account in relation to such product during such six month period; or
• ten thousand pounds sterling (£10,000).

27.2 Under no circumstances will we be liable to You in contract, tort (including negligence), breach of statutory duty or otherwise under or in connection with these terms, Your use of, or inability to use, the websites or the products or services, any of our chat rooms or any software, materials or other information on our websites, or any goods, materials or services available from there, for:

• any injury, loss, claim (other than pursuant to term 27.1), loss of profits, opportunity or revenue, loss of business or agreements, loss of goodwill,  loss of use or corruption of software, loss or corruption of data or loss of anticipated savings;
• loss or damage to property, or injury;
• general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind.

The above conditions are applicable even if such losses are foreseeable or if we have been notified by You of the possibility of such losses arising.

27.3 You specifically acknowledge, agree and accept that we are not liable to You for the following:

• any defamatory, offensive or illegal conduct of any customer or third party;
• any loss, including any loss of winnings, arising from the use, abuse or misuse of Your account or any of our products and services and the corresponding websites, whether by You or a third party;
• any loss, including loss of winnings, incurred in the sending of  information to our websites by You or by a third party;
• IT failures which are caused by the hardware or software equipment which You or other players are using to access the website;
• acts or omissions by Your internet service provider or other third party with whom You have contracted to gain access to the websites or the internet generally;
• any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data, communications' lines failure, distributed denial of service attacks, or bugs or viruses or any other adverse technological consequence to service;
• the accuracy, completeness or currency of any information services provided including without limitation, prices, runners, times, results or general statistics or any live scores, statistics and intermediate results shown on our websites;
• any failure on our part to observe any self-exclusion policies that we may reasonably have in place from time to time and any failure on our part to interact with You where we may have concerns about Your activities;
• any link contained, or the websites or content contained, on any internet sites linked to and from the websites.

27.4 Nothing in these terms shall operate so as to exclude or restrict our liability for death or personal injury caused by our negligence, or for fraud.

28. INTELLECTUAL PROPERTY (back to top)

28.1 You acknowledge and agree that the following intellectual property rights which include but are not limited to Intellectual Property on our websites, in our e-mails and in any other correspondence,  shall at all times remain vested in us or our licensors:

• any trade marks, logos and trade names;
• domain names, database rights and all related software, including content published or used on it.

28.2 All website material, including design, text, graphics, music, sound, photographs, video, including their selection and arrangement, software compilations, underlying source code and software are the copyright of a member of the Gala Coral Group, or its applicable licensors.
28.3 You are granted a non-exclusive, non-transferable, revocable, personal licence to such intellectual property rights for the sole purpose of displaying this website on Your personal computer and for transacting with it in strict accordance with these terms. Any other use of such material and content ("Material") is strictly prohibited. In particular You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material.
28.4 If any of the website material is downloadable or can be printed, then such material can only be downloaded to a single personal computer and hard copies may only be printed for Your own personal and non-commercial use. No right, title or interest in any downloaded materials or software is transferred to You by downloading.
28.5 You may not transfer, copy, reproduce, distribute, exploit or make any other use of this website material other than to display on Your computer screen or to view the content on a print out. Our website must not be linked to any other website without our permission.
28.6 In order to use some of our products and services You may need to download software. Applicable third party terms are detailed in term 24 (Third Party Software).
28.7 The licence granted to You to use any software or products on or available from our websites, whether obtained electronically or by other means, shall automatically terminate if You attempt to or reverse engineer, counterfeit, mutilate, forge, alter or otherwise tamper with the same in any way, or You are otherwise in breach of these terms.
28.8 In addition, any use by You or a third party of the websites or products will be considered void if such use is illegal, mechanically or electronically reproduced, if not obtained through legitimate channels or if such use contain printing, production, typographical, mechanical, electronic or any other errors.
28.9 We will not be liable to You for any losses nor be liable to pay You any winnings if we have reasonable cause to believe that You have engaged in any activity prohibited by this term 28.

29. GOVERNING LAW AND JURISDICTION (back to top)

29.1 This Agreement and all other additional terms are governed by the laws of England and Wales.
29.2 , The courts of England and Wales shall have the non-exclusive jurisdiction to settle any disputes relating to these terms. All other disputes should be dealt with by our Complaints and Disputes procedure.

30. WAIVER (back to top)

30.1 If we do not enforce the carrying out of any of Your obligations or if we do not apply any of our permitted rights or remedies we shall not be prevented from enforcing such rights or remedies or requiring You to fulfil Your obligations moving forward.

31. SEVERABILITY (back to top)

31.1 If any of these terms are deemed unlawful, void or for any reason unenforceable then they shall be severable from the rest of these terms. Any term/s which is deemed severable shall not affect the validity and enforceability of the remaining terms.

32. ADDITIONAL TERMS (back to top)

32.1 These terms, and all the associated documents referred to in these terms, comprise the entire agreement between us and supersede all prior communications and understandings relating to the subject matter of our relationship.
32.2 A verbal or written declaration by any employee or agent of the Gala Coral Group of companies should not be regarded as a variation of these terms or an authorised statement relating to product or service quality. We shall have no liability to You for any unauthorised statement except where fraud or fraudulent misrepresentation can be demonstrated.
32.3 No person other than members of the Gala Coral Group of companies shall have the right  to enforce these terms or bring an action under the Contracts (Rights of Third Parties) Act 1999.