FAQ_640

What can we help you with?

On this page we have hopefully covered all the queries that you may have about being a VIP at bwin. If not, please don’t hesitate to use our Contact Page to contact a member of our team directly.

When inviting players into our exclusive VIP club we mainly look at players activity based on a complex formula that includes stake levels, frequency of play & general account activity.

You would need to make your first deposit & begin using our services so we can then measure where you fit based on your initial play.

Yes, all your Sports betting as well as Casino, Games, Slots & Live Casino transactions will be taken into consideration.

As a bwin VIP, not only will you have a VIP Manager that you can contact anytime, you can also look forward to enhanced VIP bonuses, exclusive promotions as well as being invited to superb hospitality events!

Your account manager is specially chosen to ensure you get the most out of being a VIP. They will speak your language and understand your specific needs. Please contact us if you think you’re entitled to an account manager but haven’t yet been introduced to one.

We are continuously evaluating player performance, ensuring that loyalty is rewarded accordingly. If you do not qualify anymore to hold the VIP status, you will be informed and welcomed back once you’ve reached target level again.

Regardless of loyalty status players are rewarded by either free offers or entries to special promotions/draws etc.

Make sure your details are updated and that you have opted in for communication so that you don’t miss out on our special events, invitations and more.

VIP customer enquiries are our top priority, and we strive to deal with them as soon as possible.

We aim to answer all written enquiries from VIPs within twelve hours of receiving them. On very rare occasions an issue may require more time to resolve, in which case we’ll keep you fully updated on progress.

Tel.: 00 800 727 891 03 (toll free)

VIP E-mail