Loss Limit & Deposit Cap
Loss Limits and Deposit Caps are applied to help keep gambling affordable.
We may place monthly or rolling 12-month limits on your account, based on certain spending behaviour or levels of loss.
What is a Loss Limit?
A Loss Limit is calculated by taking your total deposits minus total withdrawals over a certain period.
Monthly Loss Limits are reset on the first day of each calendar month. Annual Loss Limits are applied over a 12-month rolling period.
What is a Deposit Cap?
A Deposit Cap is the maximum amount you can deposit over a certain period of time. Your Deposit Cap usage is calculated by totalling all your deposits over that period.
Monthly Deposit Caps are reset on the first day of each calendar month. Annual Deposit Caps are applied over a 12-month rolling period.
What’s the difference between a Loss Limit and a Deposit Cap?
A Deposit Cap takes only your deposits into account, whereas a Loss Limit is based on deposits minus withdrawals.
Are these limits only applicable to my Gala Casino account?
Gala Casino is part of the Entain Group, which is one of the largest gambling corporations in the world. Depending on the reason for the limits, they may apply across all Entain companies and brands.
Which companies may be included in my limits?
Entain companies that may be included in your limits are as follows:
We endeavour to identify accounts that you hold within the Entain Group, based on a match of your personal information provided across all registered Entain Group accounts. If you don’t see all your accounts listed in the Loss Limit section of My Account, please contact us so we can review and update your details.
Can I increase my limits?
Yes, you can request to increase your limits by completing a simple questionnaire.
What is affordable gambling?
We encourage our customers to only gamble with what they can afford. We sometimes perform non-invasive checks when we have reason to suspect a customer might be spending more than they can afford. If such checks indicate an intervention might be required, we may limit deposits and ask the customer for more information via a simple questionnaire.
How do these limits differ from a standard Deposit Limit?
Loss Limits and Deposit Caps are applied by the Gala Casino system based on certain behaviours and our assessment of spending abilities. The only way to increase them is through a direct request. Deposit Limits are set by the customer to further limit their spending. You can set a maximum daily, weekly and/or monthly Deposit Limit in My Account.
Can I still receive bonuses and participate in promotions while I have these limits?
Yes, you can still enjoy bonuses and promotions, but you can’t deposit above your limit amount.
Are you running a credit check on me?
We don’t run credit checks on customers. We do, however, use information from credit reference agencies such as TransUnion and Experian, along with other data to help us ensure you have a safer gambling experience that’s affordable for you.
What will appear on my credit file?
The affordable gambling checks we do aren’t full credit checks and therefore, won’t appear on any records that other businesses will see. You will, however, be able to see them on your own file; this enables you to keep track of which companies have done searches, but will have no impact on your credit score or future applications.